AI Calls: Effortless Reservations for Busy Restaurants

The Challenge

Blue Bay Grill, a family-owned restaurant, had no automated reservation system. Staff juggled phones during dinner rush, leading to missed bookings and unhappy guests.

• No digital reservation system
• Missed calls during peak hours
• Manual entry errors and double bookings
• Frustrated guests and lost revenue

The Garnium Solution

1. AI Reservation Calls

We launched a new AI calling system for Blue Bay Grill. Guests now call anytime to reserve a table—no wait, no mistakes, and instant confirmation.

• 24/7 phone reservations with natural conversation
• Real-time table availability and booking
• Automated reminders and confirmations

2. Staff & Guest Integration

Staff get instant notifications, and guests can modify or cancel with a quick call. The AI handles FAQs and escalates special requests.

• Instant alerts for new reservations
• FAQ handling and escalation
• Analytics dashboard for reservation trends

Implementation Process

• Day 1: Discovery and requirements
• Day 2-3: AI call system setup and testing
• Day 4: Table integration and staff training
• Day 5: Launch and analytics setup

The Results

Key Innovations by Garnium

• First AI Reservations: Automated, natural phone booking
• Real-Time Sync: Table and staff alerts
• Analytics: Reservation insights and performance tracking

Long-Term Impact

Six months after launch, Blue Bay Grill has doubled new reservations and is known for its modern, guest-friendly service.

• Revenue up 45%
• Guest satisfaction at 4.9/5
• Front desk stress down 60%
• Google reviews up 30%

Ongoing Partnership

Garnium continues to support Blue Bay Grill with updates, analytics, and new features as guest needs evolve.

• Seasonal promotions and updates
• System optimization and support
• Team training and onboarding
• New features based on guest feedback