Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information
• Business information
• Payment information
• Communication preferences

1.2 Automatically Collected Information

When you use our services, we automatically collect:

• Device information
• Usage data
• IP address
• Browser type

2. Cookies & Tracking Technologies

Currently, we do not use cookies or third-party tracking technologies on our website. We may implement analytics tools in the future to improve our services.

If we implement tracking technologies, we will update this Privacy Policy accordingly and may use tools such as:

• Google Analytics – To track user interactions and site performance.
• Advertising pixels – To measure ad performance.

You can manage or disable cookies in your browser settings at any time.

3. Third-Party Service Providers

We use third-party service providers to help us operate our business and deliver services to you. These may include:

• Hosting and infrastructure providers
• Payment processors
• Communication and support tools (including chatbot services)
• Form submission and data collection services
• Geolocation services for regional content delivery

These providers may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes. We may change service providers at any time without notice.

4. AI-Powered Services & Data Processing

We utilize artificial intelligence in various aspects of our services:

• Website Chatbot: Our website chatbot is powered by AI to provide customer support. Chatbot conversations are processed by AI systems and retained for 30 days for quality assurance purposes, after which they are automatically deleted.
• AI Chatbot Services: Chatbots we build for clients are entirely AI-powered. Data handling for client chatbots is governed by individual service agreements.
• AI Call Services: Our call services may utilize AI technology in certain cases.

By using our services, you consent to your data being processed by AI systems as described above.

5. Legal Basis for Processing (GDPR)

For users in the European Union and United Kingdom, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to provide our services to you and fulfill our contractual obligations.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring security, where these interests are not overridden by your rights.
• Consent: Where you have given explicit consent for specific processing activities, such as marketing communications.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations.

6. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process transactions
• Send updates and marketing communications
• Analyze user behavior and improve services
• Ensure security and fraud prevention

7. Information Sharing

We do not sell your personal information to third parties.

We may share your information only with:

• Service providers necessary to deliver our services (e.g., payment processors, hosting providers)
• Legal authorities when required by law

8. Data Security

We take security seriously and implement:

• Data encryption
• Access control measures
• Regular security audits

9. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at support@garnium.com.

11. International Data Transfers

We store and process data in different locations based on your region:

• United States: Data from US-based clients is stored and processed in the United States.
• European Union & United Kingdom: Data from EU, UK, and other international clients is stored and processed within the European Union.

We ensure appropriate safeguards are in place for any data transfers in compliance with applicable data protection laws.

12. Your Privacy Rights

Depending on your location, you may have additional rights:

For EU/UK Residents (GDPR)

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

For California Residents (CCPA)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your rights

To exercise any of these rights, contact us at support@garnium.com. We will respond to your request within 30 days as required by applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@garnium.com