Revolutionizing Customer Support with AI Calls

The Challenge

Liberty Electronics, a growing retailer, faced a significant challenge in providing timely support to its customers. With no after-hours support, customers were left waiting for days, leading to frustration and a loss of loyalty.

• No 24/7 support or call handling
• Missed calls after business hours
• Overwhelmed support staff
• Negative reviews from slow responses

The Garnium Solution

1. AI-Powered Support Line

We launched a new AI call system for Liberty Electronics, enabling customers to call anytime and receive answers, troubleshooting, or escalation to a human if needed.

• 24/7 phone support for common issues
• Escalation to on-call staff for emergencies
• Automated ticket creation and follow-up

2. Seamless Integration with CRM

Support calls are logged automatically, and the AI updates customer records, ensuring that nothing falls through the cracks.

• CRM sync for every call
• Automated follow-ups and case tracking
• Analytics dashboard for support trends

Implementation Process

• Day 1: Discovery and requirements
• Day 2-3: AI support line setup and testing
• Day 4: CRM integration and staff training
• Day 5: Launch and analytics setup

The Results

Key Innovations by Garnium

• First AI Support: 24/7 phone help for customers
• CRM Sync: Automated case tracking
• Analytics: Support trends and insights

Long-Term Impact

Six months after launch, Liberty Electronics has seen a significant increase in customer satisfaction, loyalty, and revenue.

• Revenue up 35%
• Customer satisfaction at 4.8/5
• Support staff stress down 50%
• Repeat business up 25%

Ongoing Partnership

Garnium continues to support Liberty Electronics with updates, analytics, and new features as their business grows.

• Seasonal promotions and updates
• System optimization and support
• Team training and onboarding
• New features based on customer feedback