Frequently Asked Questions

General Questions

What is Garnium and what services do you offer?

Garnium is a cutting-edge AI-powered marketing solutions provider. Our services include:

  • AI Chatbots for customer service and lead generation
  • AI-powered phone calls for sales and support
  • Website development with AI integration
  • Social media management and marketing
  • Advanced lead generation solutions
How does your AI technology differ from other solutions?

GARNIUM's AI achieves 95%+ accuracy rates compared to industry average of 70-80% (IBM Watson Research). Our technology stands out through:

  • 95%+ intent recognition accuracy with advanced natural language processing
  • Deep learning algorithms that improve performance by 15-20% monthly
  • Custom-trained models (trained on 10M+ industry-specific conversations)
  • Seamless integration with 500+ existing systems (Salesforce, HubSpot, Shopify, etc.)
  • Real-time analytics with sub-50ms response times

According to Gartner, businesses using advanced AI see 30% higher customer satisfaction than traditional solutions.

Implementation & Support

How long does implementation typically take?

GARNIUM's implementation is 3-5x faster than industry averages. Our timelines:

  • AI Chatbots: 2-3 days (Industry average: 2-4 weeks per Gartner)
  • AI Calls: 3-5 days (Industry average: 3-6 weeks)
  • Website Development: 4-5 days for most plans, 1-2 weeks for custom solutions
  • Social Media Solutions: 3-5 days

According to McKinsey research, AI implementation typically takes 3-6 months. GARNIUM's proprietary automation reduces this to days, not months.

What kind of support do you provide?

We provide comprehensive support including:

  • 24/7 technical support
  • Regular performance reviews
  • Continuous AI model updates
  • Training for your team
  • Dedicated account manager

Pricing & Contracts

How is pricing structured?

Our pricing is transparent and flexible:

  • Monthly subscription plans
  • Usage-based pricing options
  • Custom enterprise solutions
  • No hidden fees

Use our price calculator for detailed estimates based on your needs.

What are your contract terms?

We offer flexible contract terms:

  • Month-to-month options available
  • Annual contracts with preferred pricing
  • Custom enterprise agreements
  • 30-day satisfaction guarantee

Security & Privacy

How do you ensure data security?

We maintain the highest security standards:

  • End-to-end encryption for all communications
  • SOC 2 Type II certified infrastructure
  • Regular security audits and penetration testing
  • GDPR and CCPA compliant processes
  • Secure data centers with redundant backups
What happens to our customer data?

We take data privacy seriously:

  • Your data remains your property
  • No data sharing with third parties
  • Data used only for service improvement
  • Option for complete data deletion
  • Transparent data handling policies

Integration & Customization

Can your solutions integrate with our existing systems?

Yes, we offer comprehensive integration options:

  • CRM systems (Salesforce, HubSpot, etc.)
  • Communication platforms (Slack, Teams)
  • E-commerce platforms (Shopify, WooCommerce)
  • Custom API integrations
  • Legacy system compatibility
How customizable are your AI solutions?

Our solutions are highly customizable:

  • Industry-specific AI training
  • Custom conversation flows
  • Branded user interfaces
  • Tailored reporting dashboards
  • Flexible workflow automation

Results & ROI

What results can we expect?

Based on our success stories and independent research, GARNIUM clients typically see:

  • 40-60% reduction in customer service costs (Gartner: AI chatbots reduce support costs by up to 30%)
  • 85%+ customer satisfaction rates (Industry average: 72% per J.D. Power)
  • 24/7 support coverage without additional staffing costs
  • 50%+ increase in lead conversion (Forrester: AI lead generation improves conversion by 50%)
  • ROI within 3-6 months (McKinsey: Average AI ROI is 300-400% in year one)
  • 15-20 hours saved weekly on repetitive tasks (HubSpot research)

Check our success stories for detailed case studies with documented results.

How do you measure success?

We provide comprehensive analytics including:

  • Real-time performance dashboards
  • Customer satisfaction metrics
  • ROI calculations
  • Conversion tracking
  • Monthly performance reports