Frequently Asked Questions

Garnium is a cutting-edge AI-powered marketing solutions provider. Our services include:

• AI Chatbots for customer service and lead generation
• AI-powered phone calls for sales and support
• Website development with AI integration
• Social media management and marketing
• Advanced lead generation solutions

GARNIUM's AI achieves 95%+ accuracy rates compared to industry average of 70-80% (IBM Watson Research). Our technology stands out through:

• 95%+ intent recognition accuracy with advanced natural language processing
• Deep learning algorithms that improve performance by 15-20% monthly
• Custom-trained models (trained on 10M+ industry-specific conversations)
• Seamless integration with 500+ existing systems (Salesforce, HubSpot, Shopify, etc.)
• Real-time analytics with sub-50ms response times

According to Gartner, businesses using advanced AI see 30% higher customer satisfaction than traditional solutions.

GARNIUM's implementation is 3-5x faster than industry averages. Our timelines:

• AI Chatbots: 2-3 days (Industry average: 2-4 weeks per Gartner)
• AI Calls: 3-5 days (Industry average: 3-6 weeks)
• Website Development: 4-5 days for most plans, 1-2 weeks for custom solutions
• Social Media Solutions: 3-5 days

According to McKinsey research, AI implementation typically takes 3-6 months. GARNIUM's proprietary automation reduces this to days, not months.

We provide comprehensive support including:

• 24/7 technical support
• Regular performance reviews
• Continuous AI model updates
• Training for your team
• Dedicated account manager

We believe in being fair. Small text changes (like fixing a typo or changing a sentence) are free and don't count towards your monthly limit. An 'update' refers to structural changes, image swaps, or larger content edits that require design work.

Yes, the WhatsApp chat widget is included in all standard plans (Starter, Growth, Scale, Enterprise) as well as the special $149 plan. It helps you connect with customers instantly. Note: For the basic $119 plan, it is available as a one-time add-on.

Our pricing is transparent and flexible:

• Monthly subscription plans
• Usage-based pricing options
• Custom enterprise solutions
• No hidden fees

Use our price calculator for detailed estimates based on your needs.

We offer flexible contract terms:

• Month-to-month options available
• Annual contracts with preferred pricing
• Custom enterprise agreements
• 30-day satisfaction guarantee

Yes, you have 100% ownership of your domain. Unlike many agencies that hold domains hostage, you own your domain from day one. If you ever decide to leave Garnium, we will transfer the domain to you at no charge from our end. Note: While transferring, the domain provider charges a fee called transfer fee, which costs around $10-$20, which you will pay directly to them.

Regarding the website code, it is proprietary to our platform and cannot be shared or exported. However, you retain full ownership of all your content, images, and text.

Upfront payment allows us to allocate dedicated resources and start your project immediately. Since our monthly rates are significantly lower than traditional agencies (who often charge thousands upfront), this ensures commitment and helps us maintain our fast 4-6 day turnaround.

We understand things happen. We offer a 10-day grace period for recurring payments to ensure your service isn't interrupted unexpectedly.

We maintain the highest security standards:

• End-to-end encryption for all communications
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• GDPR and CCPA compliant processes
• Secure data centers with redundant backups

We take data privacy seriously:

• Your data remains your property
• No data sharing with third parties
• Data used only for service improvement
• Option for complete data deletion
• Transparent data handling policies

Yes, we offer comprehensive integration options:

• CRM systems (Salesforce, HubSpot, etc.)
• Communication platforms (Slack, Teams)
• E-commerce platforms (Shopify, WooCommerce)
• Custom API integrations
• Legacy system compatibility

Our solutions are highly customizable:

• Industry-specific AI training
• Custom conversation flows
• Branded user interfaces
• Tailored reporting dashboards
• Flexible workflow automation

We handle everything: scripting, AI/stock footage sourcing, professional editing, captions, and background music. The videos are designed to be high-retention and scroll-stopping, so you don't need to lift a finger.

Absolutely! While we can create everything from scratch using premium stock and AI, we highly recommend sharing your own raw photos or videos of your team, products, or office. We will edit, polish, and brand them to look professional.

Our high-retention videos are typically 30-60 seconds long, optimized for vertical platforms like Instagram Reels, TikTok, and YouTube Shorts where short, punchy content performs best.

Based on our success stories and independent research, GARNIUM clients typically see:

• 40-60% reduction in customer service costs (Gartner: AI chatbots reduce support costs by up to 30%)
• 85%+ customer satisfaction rates (Industry average: 72% per J.D. Power)
• 24/7 support coverage without additional staffing costs
• 50%+ increase in lead conversion (Forrester: AI lead generation improves conversion by 50%)
• ROI within 3-6 months (McKinsey: Average AI ROI is 300-400% in year one)
• 15-20 hours saved weekly on repetitive tasks (HubSpot research)

Check our success stories for detailed case studies with documented results.

We provide comprehensive analytics including:

• Real-time performance dashboards
• Customer satisfaction metrics
• ROI calculations
• Conversion tracking
• Monthly performance reports