Revolutionizing Patient Feedback with AI Calls

The Challenge

Sunrise Pediatrics, a growing clinic, struggled to collect patient feedback efficiently. Paper surveys were often ignored, and valuable insights were lost.

• No digital feedback system
• Low response rates on paper surveys
• Missed opportunities to improve service
• Difficulty tracking patient satisfaction trends

The Garnium Solution

1. Automated AI Feedback Calls

We launched a new AI calling system for Sunrise Pediatrics. After each visit, patients receive a friendly, conversational call to gather feedback in real time.

• Automated post-visit feedback calls
• Natural conversation for honest responses
• Instant alerts for negative feedback

2. Actionable Insights Dashboard

Feedback is analyzed and delivered to staff in a simple dashboard, making it easy to spot trends and act fast.

• Real-time analytics and reporting
• Staff notifications for urgent issues
• Easy export for management review

Implementation Process

• Day 1: Discovery and requirements
• Day 2-3: AI feedback call setup and testing
• Day 4: Dashboard integration and staff training
• Day 5: Launch and analytics setup

The Results

Key Innovations by Garnium

• First AI Feedback Calls: Automated, natural post-visit surveys
• Real-Time Alerts: Staff notified instantly of issues
• Analytics: Trends and actionable insights

Long-Term Impact

Six months after launch, Sunrise Pediatrics has improved patient satisfaction, fixed issues faster, and grown its reputation for care.

• Patient satisfaction up 20%
• Staff engagement up 30%
• Online reviews up 50%
• Repeat visits up 15%

Ongoing Partnership

Garnium continues to support Sunrise Pediatrics with updates, analytics, and new features as patient needs evolve.

• Seasonal survey updates
• System optimization and support
• Team training and onboarding
• New features based on feedback