AI Chatbot: Restaurants That Never Miss a Guest
The Challenge
Sunrise Bistro, a beloved local spot, was overwhelmed by online questions and reservation requests. Staff couldn’t keep up, and guests left messages unanswered.
- No instant chat for reservations or menu questions
- Missed bookings after hours
- Manual responses slowed service
- Lost opportunities for upselling
The Garnium Solution
A chatbot is an automated assistant placed directly on your website. It instantly answers customer questions, takes orders, and provides support 24/7—no waiting, no missed messages. Visitors see the chat window pop up and can interact just like texting a real staff member, even after hours.
1. AI-Powered Restaurant Chatbot
We launched a 24/7 chatbot for Sunrise Bistro. Guests can ask about menus, book tables, and get instant help—no matter the hour.
- 24/7 chat for reservations and menu info
- Automated booking and reminders
- Personalized upsell suggestions
2. Staff & System Integration
The chatbot syncs with the reservation system, notifies staff, and answers FAQs, freeing up the team to focus on guests.
- Reservation sync and instant alerts
- Automated FAQ and escalation
- Analytics dashboard for guest insights
“Garnium's chatbot keeps our tables full, even when we’re closed. Guests love the quick answers!”
- Rachel Green, Owner
Implementation Process
- Day 1: Discovery and requirements
- Day 2-3: Chatbot setup and testing
- Day 4: Reservation system integration and staff training
- Day 5: Launch and analytics setup
The Results
2x
More reservations booked
60%
Faster guest response
4.9
Guest satisfaction
30%
Increase in upsells
Key Innovations by Garnium
- First AI Chatbot: 24/7 guest engagement
- System Sync: Real-time reservations and alerts
- Analytics: Guest and booking insights
Long-Term Impact
Six months after launch, Sunrise Bistro doubled its bookings and is known for responsive, modern service.
- Revenue up 50%
- Guest satisfaction at 4.9/5
- Online reviews up 40%
- Staff stress down 40%
“We finally have time to focus on guests, not just messages!”
- Monica Baker, Manager
Ongoing Partnership
Garnium continues to support Sunrise Bistro with chatbot updates, analytics, and new features as guest needs evolve.
- Seasonal promotions and chatbot updates
- System optimization and support
- Team training and onboarding
- New features based on guest feedback
