AI Chatbot: Powering Online Sales for Small Retailers
The Challenge
Urban Threads, a boutique clothing store, was launching its first online shop. With no team for 24/7 support, shoppers abandoned carts and left without answers to simple questions.
- No live chat or instant help
- Missed sales after business hours
- Manual order updates and slow responses
- Low conversion from site visitors
The Garnium Solution
A chatbot is an automated assistant placed directly on your website. It instantly answers customer questions, helps with shopping, and provides support 24/7—no waiting, no missed messages. Visitors see the chat window pop up and can interact just like texting a real staff member, even after hours.
1. AI-Powered Ecommerce Chatbot
We launched a friendly, always-on chatbot for Urban Threads. Shoppers get instant answers, order updates, and product recommendations—day or night.
- 24/7 chat for product questions and order tracking
- Personalized recommendations and upsells
- Cart recovery and promo code reminders
2. Seamless Integration
The chatbot connects to inventory and order systems, providing real-time info and freeing staff for in-store customers.
- Live inventory and order status
- Automated FAQ and support
- Analytics dashboard for sales insights
"Garnium's chatbot helped us launch online with confidence. Our customers love the instant help, and we’re seeing more sales every week!"
- Jessica Taylor, Owner
Implementation Process
- Day 1: Discovery and requirements
- Day 2-3: Chatbot setup and testing
- Day 4: Integration with store systems
- Day 5: Launch and analytics setup
The Results
60%
Reduction in cart abandonment
2x
Increase in online sales
4.8
Customer satisfaction
3x
More customer questions answered
Key Innovations by Garnium
- First AI Chatbot: 24/7 sales and support for new online store
- Personalization: Smart recommendations and cart recovery
- Analytics: Sales and customer insights
Long-Term Impact
Six months after launch, Urban Threads has doubled online sales and built a loyal customer base nationwide.
- Revenue up 80%
- Customer satisfaction at 4.8/5
- Online reviews up 60%
- Repeat customers up 30%
"We finally have a real online presence—and it’s working for us 24/7!"
- David Lee, Operations Manager
Ongoing Partnership
Garnium continues to support Urban Threads with chatbot updates, analytics, and new features as their business grows.
- Seasonal promotions and chatbot updates
- System optimization and support
- Team training and onboarding
- New features based on customer feedback
